Frequently asked questions

Q1. What is the strength of Bit8 Casino?

Bit8 is a strong online entertainment venue that has been operating in the entertainment industry for many years and has never experienced a loss or bankruptcy.

Q2. Is it safe to play games on Bit8?

Our system is absolutely safe and reliable. We will never disclose the personal information of our customers to any commercial organization. All deposits will be handled by a dedicated person and will never be handled by other personnel.

Q3. Is online gambling legal?

The laws of some countries or regions do not allow gambling activities. If this is the case, you must comply with local laws and regulations. If you have any questions, it is recommended that you consult the local legal department. Our company will not bear any responsibility for anyone's violation of local laws.

Q4. Is there any age limit for betting at Bit8 Casino?

Bettors must be 18 years or older.

Q5. Do I need to fill in my real name when opening an account?

For security reasons and to avoid mistakes, the financial department will review the registered name when withdrawing money. The name of the bank card holder must be the same as the name filled in during registration before withdrawals can be made. Therefore, please fill in your real name when opening an account to ensure the safety of funds.

Q6. What should I do if I forget my password?

Please click "Forgot Password" on the login page and contact our customer service team to provide relevant information to retrieve your account.

Q7. What is the minimum deposit amount?

The minimum deposit amount is HKD 100.

Q8. What is the minimum withdrawal amount?

The minimum withdrawal amount is HKD 100. We currently only accept withdrawals in HKD and USDT.

Q9. How long does it take to deposit/withdraw?

Generally, deposits will be completed within 15 minutes and withdrawals will be credited within 30 minutes. The specific time depends on the deposit/withdrawal method you choose. USDT may take longer, while FPS is faster.

Q10. How to deposit/withdraw?

deposit:
1. Log in to your account
2. Click "Deposit"
3. Select the deposit method you want to use, such as FPS/USDT
4. Fill in the necessary information according to your choice
5. Confirm the deposit amount and information and click "Submit"
6. We will deposit the funds into your account within 15 minutes
Withdrawal:
1. Log in to your account
2. Click "Withdraw"
3. Select the withdrawal method you want to use, such as FPS/USDT
4. Fill in the withdrawal amount and necessary information
5. Confirm the withdrawal amount and information and click "Submit"
6. We will transfer the funds to your designated account within 30 minutes

Q11. What currencies can be deposited and withdrawn?

We currently accept deposits and withdrawals in HKD and USDT.

Q12. Is there a maximum deposit/withdrawal amount limit?

We do not set a maximum deposit amount limit, but the daily withdrawal limit is HKD1,000,000. If the deposit/withdrawal amount is higher, we may need to confirm your identity and source of funds to comply with anti-money laundering regulations.

Q13. What are the details of the deposit promotion?

Deposit promotion means that you can apply for relevant recharge rewards in the Promotion Center after you successfully deposit. For details, please refer to our member promotion terms and conditions.

Q14. What are the deposit/withdrawal fee standards?

We do not charge any fees for your deposits or withdrawals, but you may be required to pay a transfer fee when withdrawing and depositing using USDT.

Q15. How to modify personal information?

Once registered, your name cannot be changed and the account can only be changed to another account with the same payee as when you registered.

Q16. How to change the password?

You can log in to your account and change your password at any time. The steps to change are as follows:
Sign in to your account
Click Account Center
Choose a password"
Enter your current password in the "Old Password" field
Enter your new password twice in the "New Password" and "Confirm New Password" fields.
After the modification is completed, please click the "Update" button to save the new password
The new password will take effect immediately. Please use the new password to log in to your account.